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Compliments and Complaints

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How to Commend a Department Employee



 

Citizens are able to commend a Department employee as a way of saying thanks for exemplary service or to let the employee know you appreciate their efforts in handling a problem. You may telephone the Chief's Office at 201-670-5518, send an e-mail or complete the form using the link below. We will be sure to forward your message of thanks to the employee and include it in their personnel file. Please include the employee's name; date, time, and the location of incident; and the circumstances surrounding the event.
E-mail a compliment to Chief John Ward at This email address is being protected from spambots. You need JavaScript enabled to view it. .

 

Ridgewood Police Department Complaint / Compliment Advisement Form 

Download a compliment form by clicking here

 

Complaint Policy

 


The Ridgewood Police Department is concerned about the level of police service provided to the community by our members. Through a continual program of in-service training and specialized seminars, members receive year-round instruction designed to improve their skills, and thus, improve the service provided to our community.

There will be times when citizens observe police conduct that is questionable. Citizens must be able to bring their legitimate concerns regarding police actions to the attention of the department for review.

Concerns over police actions are sometimes based on a misunderstanding of police policy and procedure or the law. Our supervisors are happy to discuss your concerns and explain a member's actions in a given situation. 

Other times, malicious and false complaints are filed by individuals with a grudge against an officer for making an arrest or issuing a traffic citation. It is the responsibility of the Police Department to address all complaints and differentiate between false complaints and legitimate concerns. In fairness to our employes, those citizens who make false allegations against police officers may be subject to criminal prosecution.



 

Registering a Complaint



 

A complaint may be filed by any individual.  Anonymous complaints are accepted with the understanding that a follow up investigation is more difficult when the complainant is unknown. Complaints may be registered at the Police Department via phone, the mail or by completing the complaint form using the link below. Complainants are asked to complete a complaint form, which includes a sworn statement of the facts known to the person at that time.

Once received, all complaints are forwarded to Internal Affairs Officer for review. Whenever possible, minor allegations are assigned to the member's supervisor for investigation.

Complaints of a more serious nature are returned to the Internal Affairs Officer to initiate a formal Internal Affairs investigation.


Ridgewood Police Department Complaint / Compliment Advisement Form


Download a complaint form by clicking here

 

Investigative Process



 

Once a complaint has been received, the investigation begins. This includes sworn statements from all witnesses and the collection of evidence. Investigations are conducted under the stringent guidelines of the New Jersey Attorney General’s Office.


All investigative reports are reviewed by the Internal Affairs Officer to ensure completeness and objectivity prior to the case being closed. Reports must not reflect any personal opinion, but rather present an unbiased picture of the facts.

The final report is forwarded to the Chief of Police for evaluation and recommendations. Appropriate disciplinary action is taken, if necessary.

Those who have filed a complaint are notified by the Internal Affairs Officer, via mail, of the final disposition of the complaint.



 

Dispositions

The disposition of a complaint is classified as follows:

 

 

Sustained - Allegation is supported by sufficient evidence.

Not Sustained - Not guilty by insufficient evidence to prove or disprove the allegation.

Exonerated - Incident occurred but the member acted lawfully and/or properly.

Unfounded - Incident did not occur or employee was not involved.

 

Discipline

There are several types of corrective actions which can be recommended for a sustained complaint.

Training

Formal Warning

Formal Reprimand

Suspension

Demotion

Termination

 

 

For more information on the complaint process or if you need assistance in filing a citizen complaint, please contact any supervisor on duty at 201-670-5519 or:

Lt.Forest Lyons

201-251-4537

This email address is being protected from spambots. You need JavaScript enabled to view it.

or

Detective Chris Mcdowell

201-251-4537

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