Online Scam known as "Ransomware "
The Ridgewood Police Department has received an increasing number of reports from residents who have fallen victim to online scams known as “Ransomware”.
Ransomware is a type of malware that stops you from using your computer until you pay a certain amount of money (the ransom).
It is also called "FBI Moneypak" or the "FBI virus" as it often uses the FBI or local police logos and asks you to pay using Green Dot MoneyPak.
There are two types of ransomware.
Lock screen ransomware - which uses a full-screen image or webpage to stop you from accessing anything on your computer.
Encryption ransomware - which locks your files with a password, stopping you from opening them.
Most ransomware shows a notification that says your local authorities have detected illegal activity on your computer. They then demand you pay a "fine" to avoid prosecution and to get access to your files again.Typically a user encounters them when surfing the internet when suddenly the computer will lock up and a screen stating that the computer is now under control of a Police Department appears. DO NOT SEND MONEY.
You can regain access to your computer by starting it in SAFE mode (Shift F8 at startup) and then running a full antivirus scan. More information can be found by visiting the links below.
For Microsoft users
For Mac users